Etech Global Services will be there in KIIT campus for Placement Drive 2018.The company will conduct recruitment drive for the 2 position.
Etech Company overview
Etech is a customer engagement solution provider. The company provide solution via Email,Tech support,Live Chat,Social Media, and technology support to the brands.Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Excellent communication skills in English, Flexible to work in night shifts,
Proven track record of meeting and exceeding goals.
Excellent analytical skills (including Microsoft Excel) and attention to detail.
Preferred Qualifications:Experience in management consulting, IT consulting, market research,
and/or enterprise software preferred.
Demonstrated interest in technology.
Experience with client management either in college or at work to facilitate
team work in remote setting.
As an analyst, you will first learn a lot about Medallia platform and how to configure/create a solution for its customers through an extensive product training. After that you will work with Medallia project managers and other Medallia team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the Medallia platform. The Role : As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.
Work with senior team members to carry out customer implementations
and program enhancements.
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes.
Utilize Client software knowledge for testing customized software solutions
Client Management :
Build long-standing customer relationships by improving customer feedback
Provide support to client meetings by leveraging in-depth Medallia system
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data.
Other Responsibilities : Develop a thorough understanding of product features that are relevant to each client program.
II. Profile Offered : Online Chat Representative
Eligible Branches : B.Tech (All Branches)/BCA/MCA
Summary : C2C Agents solicit orders for products or services over the internet by performing the following duties.
We expect you to have :
Comfort with and knowledge of how to use Microsoft Office, email etc.
Excellent Oral and written communication skills & Flexible to work in
An unerring attention to detail;
The ability to multi-task answering numerous chats and navigating
smoothly between chat and email.
A professional demeanor with the ability to take ownership of every chat
and email and find a solution for every customer.
The ability to think on your feet in a fast-paced environment where
messages over chat and email come fast and furious;
Experience working as part of a collaborative team – we work together to
make sure shoppers have an exceptional customer experience every time they place an order; and
Essential Responsibilities: include the following.
Take and engage chats to prospective customers in designated market area
to qualify leads and explain type of service or product offered.
Respond to multiple inbound chats; gather and verify required information
Communicate with current and prospective customers using Internet and
different software to give information and answer questions regarding current promotions and new or upgraded products.
Secures and places orders with others for filling and arranges delivery date.
Enter names, addresses, purchases, and reactions of prospects solicited into
computer database system.
Follow up with customers to assure satisfaction, respond to queries, solicit
further sales, and solve or refer problems.
Prepare report on sales activities – Sales Tracker.
Be open and responsive to consistent coaching, take an active role in
performance planning and goal setting.
Be flexible in an environment by championing and embracing change.
Follow all compliancy guidelines and regulations regarding Customer
Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification.
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