Etech to conduct Placement with 3LPA TO 4LPA Package -Know More


Etech Global Services will  be there in KIIT campus for Placement Drive 2018.The company will conduct recruitment drive for the 2 position.

Etech Company overview

Etech is a customer engagement solution provider. The company  provide solution  via Email,Tech support,Live Chat,Social Media, and technology support to the brands.Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Size : 1001 to 5000 employees  |  Founded : 1997



night shift is not a problem as they have multiple and rotational shift” (in 10 reviews by glassdoor)

“Very hostile and abusive work environment” (in 3 reviews by glassdoor)

Eligibility  :  All  branch(No Backlogs).

Profile Offered :

1. Business Analyst (BA)

2. Online Chat Representative (OCR)

Process : To be notified


  •  Rs. 3.00 to Rs. 4.00 Lakhs Per Annum for Business Analyst 
  • Rs. 2.50 Lakhs Per Annum for Online Chat Representative

Job Location : Gandhinagar, Gujarat.

Note :

  • Pick & Drop facility available from Ahmedabad, Gandhinagar & Kalol
    without any additional deduction from Salary for all the employees.
  • Rs. 860 for food per month + 1 month fully furnish stay will be
    provided by the company .
    Flexible to work in Night Shifts & Rotational Shifts.

Job Description

Profile Offered : Business Analyst (BA)
Eligible Branches : B.Tech (CSE/IT/ETC)/ BCA /MCA

Required Skills :

  • Excellent communication skills in English, Flexible to work in night shifts,
    Knowledge of HTML, XML, JavaScript, and CSS. GUI and International client interaction experience would be an added advantage.
  • Proven track record of meeting and exceeding goals.
  • Excellent analytical skills (including Microsoft Excel) and attention to detail.
  • Preferred Qualifications:Experience in management consulting, IT consulting, market research,
    and/or enterprise software preferred.
  •  Demonstrated interest in technology.
  •  Experience with client management either in college or at work to facilitate
    team work in remote setting.

Description :

As an analyst, you will first learn a lot about Medallia platform and how to configure/create a solution for its customers through an extensive product training. After that you will work with Medallia project managers and other Medallia team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the Medallia platform. The Role : As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

Responsibilities :

Product Implementation:

  • Work with senior team members to carry out customer implementations
    and program enhancements.
  • Participate in the implementation design, setup, and review processes
    Identify improvements to our feedback products and processes.
  •  Utilize Client software knowledge for testing customized software solutions

Client Management :


  • Build long-standing customer relationships by improving customer feedback
  •  Provide support to client meetings by leveraging in-depth Medallia system
  • Work with client teams in resolving technical/system related inquiries
    Provide quality assurance support when providing features to clients
    Provide client support when analyzing large sets of data.

Other Responsibilities : Develop a thorough understanding of product features that are relevant to each client program.



II. Profile Offered : Online Chat Representative

Eligible Branches : B.Tech (All Branches)/BCA/MCA

Summary : C2C Agents solicit orders for products or services over the internet by performing the following duties.

We expect you to have :

  • Comfort with and knowledge of how to use Microsoft Office, email etc.
    Excellent Oral and written communication skills & Flexible to work in
    Rotational shifts.
  •  An unerring attention to detail;
    The ability to multi-task answering numerous chats and navigating
    smoothly between chat and email.
  •  A professional demeanor with the ability to take ownership of every chat
    and email and find a solution for every customer.
  •  The ability to think on your feet in a fast-paced environment where
    messages over chat and email come fast and furious;
  •  Experience working as part of a collaborative team – we work together to
    make sure shoppers have an exceptional customer experience every time they place an order; and
  • Essential Responsibilities: include the following.
  • Take and engage chats to prospective customers in designated market area
    to qualify leads and explain type of service or product offered.
  •  Respond to multiple inbound chats; gather and verify required information
    as appropriate.
  •  Communicate with current and prospective customers using Internet and
    different software to give information and answer questions regarding current promotions and new or upgraded products.
  •  Secures and places orders with others for filling and arranges delivery date.
  •  Enter names, addresses, purchases, and reactions of prospects solicited into
    computer database system.
  •  Follow up with customers to assure satisfaction, respond to queries, solicit
    further sales, and solve or refer problems.
  •  Prepare report on sales activities – Sales Tracker.
  •  Be open and responsive to consistent coaching, take an active role in
    performance planning and goal setting.
  •  Be flexible in an environment by championing and embracing change.
  •  Follow all compliancy guidelines and regulations regarding Customer
    Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification.

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And finally We @aapKIIT wish all the best to the all aspirants for Campus recruitment drive.


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